support
Need a hand?
Email hello@coachfed.com and a person reads it. We aim to reply within one business day.
What to include
These four things are usually the difference between one reply and five:
- • The email address on your account, and whether you are a coach or a client.
- • Which device and iOS version, and the app version from the bottom of the More tab.
- • What you expected to happen, and what happened instead.
- • A screenshot, if there was anything on screen.
Common questions
- I'm a client and my coach invited me. Where do I sign in?
- Open the invite link on your phone with the Coachfed app installed and it takes you straight to activation. If the link opens a browser instead, install the app first, then tap the link again.
- I don't have a coach. Can I still use the app?
- Yes. Sign up in the app and you get the scanners, AI meal plans and workout programs on your own, no coach and no card required.
- How do I cancel a subscription?
- Consumer subscriptions are billed by Apple, so they are cancelled in your iPhone's Settings under your Apple Account, then Subscriptions. Coach subscriptions are billed by us and cancel from the Billing page in the coach dashboard.
- Restore Purchases isn't finding my subscription.
- Make sure you are signed in to the same Apple Account that bought it, then use Restore Purchases on the Paywall screen. If it still doesn't appear, email us the Apple receipt and we will sort it out manually.
- The scanner got a machine or a meal wrong.
- Tap through to correct it, which takes about two seconds and is the fastest path to a right answer. Macro estimates from a photo are estimates, not measurements, and never medical or nutritional advice.
- Apple Health isn't syncing.
- Sync is one-way and read-only: Coachfed reads body weight and workout sessions and never writes to Health. Check the permission in Settings, then Privacy & Security, then Health, then Coachfed. A detected workout only becomes a logged one after you confirm the match.
- How do I delete my account and data?
- Email hello@coachfed.com from the address on the account and we will delete it. What happens to your data is set out in the privacy policy.
Billing, data and account questions are covered in the privacy policy and the terms of service. Coaches can reach everything account-related from the dashboard.